Warranty Policy

GOILIPS provides after-sales service in strict accordance with the Law of the People's Republic of China on the Protection of Consumer Rights and Interests and the Product Quality Law of the People's Republic of China. Warranty periods are determined according to each product's materials, manufacturing process, frequency of use, and expected service life. Our return, exchange, and warranty services are set out below.

I. Returns, Exchanges and Warranty Terms

1. 30-Day Return and Exchange Service：

   Customers who purchase GOILIPS products through the GOILIPS website or a GOILIPS account manager may request a return within 30 days from the shipment date. The customer must provide the order number or another valid proof of purchase and return the VAT invoice. Returned products must retain their original quality and functionality, remain in good cosmetic condition, and include all trademarks, labels, accessories, and identifying marks. Products with user-caused damage, missing packaging, or missing components are not eligible for return. Return shipping costs are borne by the customer.

   The purchase price will be refunded within seven days after the returned goods are received. Refunds will be issued through the original payment method. The actual posting date may be affected by banks, payment providers, or other third parties.

2. Exchange Service：

   If an exchange-eligible product develops a non-user-caused functional fault during the exchange period, GOILIPS will provide an exchange after inspection and confirmation by the GOILIPS after-sales service center. The replacement product continues the original product's remaining warranty period and does not receive a new warranty period. Customized products are not eligible for exchange; repair service may be provided if a functional fault occurs.

3. Repair Service：

   If a non-user-caused functional fault occurs within the warranty period calculated from the shipment date, GOILIPS will provide free repair service after inspection and confirmation by the GOILIPS after-sales service center. The repaired product continues the original product's remaining warranty period and does not receive a new warranty period. If a product does not meet the warranty conditions but repair is requested, GOILIPS will charge the necessary repair fees.

4. Other Circumstances：

   Consumables, customized products, and certain equipment or accessories listed in the Warranty Period Schedule are not eligible for the 30-day return/exchange service or repair service. If a return or exchange is requested after the applicable period, the product must be unused, retain its original quality and functionality, remain in good cosmetic condition, and include all trademarks, labels, accessories, and identifying marks. After GOILIPS agrees to the return, the service will be processed and a depreciation fee equal to 15% of the total returned-goods value will be charged.

II. Warranty Exclusions

The following circumstances are not covered by warranty:

1. The product's specified warranty period has expired.
2. The order number, invoice, or another valid proof of purchase cannot be provided.
3. Damage caused by unauthorized repair, disassembly, modification, or other user actions performed without official instructions.
4. Damage caused by force majeure.
5. Damage caused by incorrect installation, use, or operation contrary to the instructions.
6. Failure or damage caused by forcing the product to operate outside normal operating conditions.
7. After confirming warranty service with GOILIPS, the relevant item is not shipped within seven calendar days, unless a different shipment date has been separately agreed with GOILIPS.